khevip Privacy Policy

1 Information We Collect

khevip collects personal data from players in Bangladesh and other locations through a variety of channels, including account registration, KYC verification, payment transactions, gameplay activity, and customer support interactions. The categories of personal data we collect are described below.

1.1 Registration Data

When you create a khevip account, we collect the following information:

• Full legal name as it appears on your government-issued identity document
• Date of birth (used to verify that you are aged 18 or above)
• Residential address, including city (Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, or other)
• Email address (used as your primary account identifier and communication channel)
• Mobile phone number (used for account security and payment method verification)
• Username and encrypted password

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer process, we may request and collect copies of:

• National Identity Card (NID) or passport
• Proof of address (utility bill, bank statement, or similar document dated within three months)
• Payment method verification documents (e.g., a screenshot confirming ownership of a bKash or Nagad mobile wallet)

KYC documents are stored in encrypted form and accessed only by authorised compliance personnel. They are not shared with third parties except where required by law or by our payment processing partners to complete transaction verification.

1.3 Financial Data

When you make deposits or request withdrawals, we record transaction details including the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank), transaction amounts in Bangladeshi Taka (৳), transaction timestamps, and transaction reference numbers. We do not store full card numbers or mobile banking PINs. All payment credentials are handled by our certified payment processing partners.

1.4 Gameplay & Betting Data

We collect records of your gaming activity on the khevip platform, including games played, bets placed, amounts wagered, outcomes, and session durations. This data is used for account management, dispute resolution, responsible gaming monitoring, and platform improvement. Game data from third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi is processed under those studios' own data handling arrangements in addition to ours.

1.5 Technical & Device Data

When you access khevip.net, we automatically collect certain technical information including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and pages visited. This data is used for security monitoring, fraud prevention, and platform performance optimisation. We may also record session timestamps and duration to support responsible gaming oversight.

1.6 Communications Data

If you contact our support team via live chat or email, we retain records of those communications, including the content of messages, timestamps, and the support agent's responses. These records are used to resolve disputes, improve service quality, and train our support team.

2 How We Use Your Data

khevip uses the personal data we collect for the following purposes. For each purpose, we identify the legal basis on which the processing is carried out.

Purpose	Legal Basis	Data Categories Used
Account creation and management	Contract performance	Registration data, KYC data
Age and identity verification (18+ check)	Legal obligation, contract performance	Date of birth, KYC documents
Processing deposits and withdrawals	Contract performance	Financial data, KYC data
Fraud prevention and security monitoring	Legitimate interests	Technical data, financial data, gameplay data
Responsible gaming monitoring	Legal obligation, legitimate interests	Gameplay data, session data, communications
Customer support and dispute resolution	Contract performance, legitimate interests	Communications data, account data
Platform analytics and improvement	Legitimate interests	Technical data, gameplay data (anonymised)
Marketing and promotional communications	Consent (opt-in only)	Email address, gameplay preferences
Legal and regulatory compliance	Legal obligation	All categories as required

2.1 Marketing Communications

khevip will only send you promotional emails, bonus offers, and platform news if you have explicitly opted in to receive such communications during registration or through your account preferences. You may withdraw your consent to marketing communications at any time by updating your notification settings in your account dashboard or by contacting our support team. Withdrawing marketing consent does not affect the lawfulness of any processing carried out prior to withdrawal.

2.2 Automated Decision-Making

khevip uses automated systems to monitor gameplay patterns for the purposes of fraud detection, bonus abuse prevention, and responsible gaming intervention. Where an automated system flags an account for review, a human member of our compliance team will assess the situation before any significant action (such as account restriction or closure) is taken. You have the right to request human review of any automated decision that significantly affects your account.

3 Data Sharing & Third Parties

khevip does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for each specific purpose.

3.1 Payment Processing Partners

To process your deposits and withdrawals, we share relevant financial and identity data with our payment processing partners, which include the operators of bKash, Nagad, Rocket, and Upay mobile financial services, as well as card network processors for Visa and Mastercard transactions, and banking partners including Dutch-Bangla Bank and BRAC Bank. These partners are contractually required to handle your data securely and to use it only for payment processing purposes.

3.2 Game Content Providers

Third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive your account identifier and gameplay session data to deliver their games through the khevip platform. These studios operate under their own privacy and data security frameworks, which khevip reviews as part of its due diligence process before entering into content licensing agreements.

3.3 Identity Verification Services

khevip may use third-party KYC and identity verification service providers to assist in verifying the authenticity of documents submitted during the account verification process. These providers process only the specific data required for verification and are bound by strict data processing agreements with khevip.

3.4 Legal and Regulatory Disclosure

khevip may disclose personal data to law enforcement agencies, regulatory bodies, or other authorities where we are legally required to do so, or where we believe in good faith that disclosure is necessary to prevent fraud, protect the rights and safety of our players, or comply with a valid legal process. We will notify affected players of such disclosures where we are legally permitted to do so.

3.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of khevip's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify registered players via their registered email address in advance of any such transfer that materially affects how their data is processed.

4 Cookies & Tracking Technologies

khevip uses cookies and similar technologies (including local storage and session tokens) on khevip.net to ensure the platform functions correctly, to remember your preferences, and to gather anonymised analytics data that helps us improve the user experience for all Bangladeshi players.

4.1 Types of Cookies Used

Cookie Type	Purpose	Duration
Strictly Necessary	Session management, login authentication, security tokens, anti-fraud checks	Session / up to 24 hours
Functional	Remembering your language preference (English), currency display (৳ BDT), and game lobby layout	Up to 12 months
Analytics	Anonymised page view counts, feature usage statistics, load time monitoring — used to improve platform performance	Up to 24 months
Responsible Gaming	Session duration tracking to support self-imposed time limits and usage alerts	Session

4.2 Managing Cookies

Strictly necessary cookies cannot be disabled without severely impairing your ability to use the khevip platform, as they are essential for maintaining your login session and preventing unauthorised access to your account. You may disable functional and analytics cookies through your browser settings at any time. Note that disabling functional cookies may result in certain platform preferences not being saved between sessions.

4.3 Third-Party Tracking

khevip does not allow third-party advertising networks to set tracking cookies on khevip.net. Analytics tools used on the platform are configured to anonymise IP addresses and are operated under strict data processing agreements. Game content iframes from third-party studios may set their own session cookies for game functionality; these are governed by each studio's own cookie policy.

5 Data Retention & Storage

khevip retains personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by applicable legal obligations. The following retention periods apply to the main categories of data we hold.

Data Category	Retention Period	Reason
Account registration data	Duration of account + 5 years after closure	Legal compliance, dispute resolution
KYC verification documents	Duration of account + 5 years after closure	Anti-money laundering (AML) obligations
Financial transaction records	7 years from transaction date	Financial record-keeping requirements
Gameplay and betting history	Duration of account + 3 years after closure	Dispute resolution, responsible gaming review
Support communications	3 years from last interaction	Quality assurance, dispute evidence
Marketing consent records	Until consent withdrawn + 3 years	Evidence of consent basis
Technical / device logs	13 months on a rolling basis	Security monitoring, fraud investigation

5.1 Data Storage Location

Your personal data is stored on secure servers. khevip takes appropriate technical and organisational measures to ensure that data stored outside Bangladesh is afforded the same level of protection as data stored locally. Where data is transferred internationally, such transfers are governed by standard contractual clauses or equivalent safeguards.

5.2 Data Deletion

When the applicable retention period expires and there is no overriding legal obligation to retain the data, khevip will securely delete or irreversibly anonymise the data so that it can no longer be associated with any individual player. Anonymised, aggregated data (which cannot identify any individual) may be retained indefinitely for platform analytics and research purposes.

6 Security Measures

khevip implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures are reviewed and updated regularly in line with industry best practices.

6.1 Technical Safeguards

• SSL/TLS Encryption: All data in transit between your browser and khevip.net is encrypted using SSL/TLS protocols. A valid SSL certificate is maintained on khevip.net at all times.
• Encryption at Rest: Sensitive data including KYC documents and financial records are encrypted at rest using AES-256 encryption on our storage systems.
• Password Security: Player passwords are stored using strong one-way cryptographic hashing algorithms. khevip staff cannot view your password in plain text at any time.
• Access Controls: Access to systems containing personal data is restricted on a need-to-know basis and protected by multi-factor authentication for staff accounts.
• Intrusion Detection: khevip operates automated intrusion detection and anomaly monitoring systems that generate real-time alerts for suspicious access patterns.
• Regular Security Audits: Our platform and infrastructure undergo periodic security reviews and penetration testing conducted by qualified security professionals.

6.2 Data Breach Response

In the event of a data security incident that affects your personal data, khevip will take immediate steps to contain the breach, assess its scope, and notify affected players without undue delay via their registered email address. We will provide clear information in English about what data was affected, what steps we have taken, and what action (if any) you should take to protect yourself.

6.3 Your Role in Security

While khevip maintains robust platform security, you also play an important role in keeping your account safe. We recommend that you use a strong, unique password for your khevip account, never share your login credentials with anyone, log out of your account when using shared or public devices, and contact our support team immediately if you suspect unauthorised access to your account.

7 Your Privacy Rights

As a khevip player, you hold a number of rights with respect to your personal data. khevip is committed to honouring these rights promptly and transparently. All privacy rights requests are handled in English by our dedicated compliance team.

7.1 Right of Access

You have the right to request a copy of the personal data that khevip holds about you. Upon receiving a valid access request, we will provide you with a summary of your data, the purposes for which it is processed, who it has been shared with, and the retention period applicable to each category. We aim to fulfil access requests within 30 days of receipt.

7.2 Right to Rectification

If any personal data khevip holds about you is inaccurate or incomplete, you have the right to request that we correct or update it. For basic account information such as your email address or phone number, you may make these changes directly in your account settings. For changes to identity-verified information (name, date of birth, NID details), you will need to contact our support team and provide supporting documentation.

7.3 Right to Erasure

You may request that khevip delete your personal data under certain circumstances — for example, where the data is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for continued processing. Note that we may be required to retain certain data for longer periods to comply with anti-money laundering regulations, financial record-keeping obligations, or for the purpose of resolving outstanding disputes.

7.4 Right to Restriction of Processing

You may request that khevip restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or where you have objected to processing pending verification of legitimate grounds. During any restriction period, we will continue to store your data but will not process it for any other purpose without your consent.

7.5 Right to Data Portability

Where processing is based on your consent or on contract performance, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format. You may also request that we transmit this data directly to another controller where technically feasible.

7.6 Right to Object

You have the right to object to the processing of your personal data where processing is based on legitimate interests. You may also object to the use of your data for direct marketing purposes at any time, including profiling related to direct marketing. Upon receiving a valid objection to marketing processing, we will stop processing your data for that purpose immediately.

7.7 Right to Withdraw Consent

Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. Consent can be withdrawn via your account notification settings or by contacting our support team.

8 Contact & Privacy Requests

If you have any questions, concerns, or requests regarding this Privacy Policy or the way khevip handles your personal data, please reach out to us using the contact details below. All privacy-related communications are handled in English by our dedicated compliance and support team, available 24/7 on Bangladesh Standard Time (BST, UTC+6).

8.1 Support Contact

For general privacy queries, data access requests, or requests to exercise any of the rights described in Section 7, contact our team at:

Email: support at khevip.net

Please use the subject line "Privacy Rights Request" and include your registered username so that we can locate your account securely and respond accurately. We do not accept privacy requests submitted via live chat for security reasons — email is the required channel for all formal data requests.

8.2 Policy Updates

khevip reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Where changes are material, we will notify registered players via their registered email address at least 14 days before the new version takes effect. The "Last Updated" date at the top of this page will be revised each time the policy is amended. Continued use of khevip.net after the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated policy, you may request voluntary account closure in accordance with our Terms & Conditions.

8.3 Children's Privacy

khevip is strictly an 18+ platform. We do not knowingly collect personal data from persons under the age of 18. If we become aware that a registered account belongs to a person under 18, we will immediately close the account, delete the associated personal data to the extent permitted by our legal obligations, and process a return of any deposited funds in accordance with our Terms & Conditions. If you believe a person under 18 has registered on khevip, please notify us immediately at support at khevip.net.